Your Property Management Questions, Answered.

Our managers schedule regular site visits to stay familiar with your property, identify issues early, and support council needs. Visit frequency is based on your management plan, and additional visits can be arranged when needed.

We take a professional, impartial approach guided by the BC Strata Property Act and your strata bylaws. Our managers help de-escalate issues, support fair resolutions, and keep the community’s best interests in focus.

Our screening process includes credit checks, employment verification, rental history, and reference calls. We look for tenants who will care for your property and meet their lease obligations.

We follow a clear arrears management process, starting with prompt communication and escalating as needed under BC Residential Tenancy Act guidelines. We act quickly and keep you informed at every step.

We focus on proactive marketing, competitive pricing strategies, and comprehensive tenant retention efforts. By keeping current tenants happy with responsive maintenance and clear communication, we encourage longer lease renewals and minimize turnover.

Monthly financial statements, including invoices, are delivered by the 25th of each month. Council members can review invoices electronically, and balances are updated in real time through the portal.

Financial statements include all reports plus GL listing of all accounts and copies of all invoices.

Strata fees are determined by your Strata Corporation based on the approved annual budget (passed at the AGM) and each unit’s proportionate share (unit entitlement). Your strata council proposes the budget, and owners vote to approve it at the Annual General Meeting.

Absolutely! The Strata Owner Portal allows owners to pay fees securely online via pre-authorized debit, view account history, and access strata documents 24/7. We highly recommend using the online portal for instant confirmation.

Alternatively, post-dated cheques can be mailed to our Langley office (payable to your specific strata plan with your unit number noted).

The Strata Owner Portal is your 24/7 gateway to everything related to your property. You can securely pay strata fees, submit service requests, download meeting minutes and bylaws, view building announcements, and track your account balance in real-time.

New owners can register in just a few simple steps:

1. Navigate to the Resources tab in our main menu.
2. Click on Owner Information Sheet.
3. Complete and submit the online form with your legal name, strata plan number, unit number, and purchase date.

Once processed (typically 1-2 business days), you will receive portal login credentials via email.

Through the Investor Portal, you can access real-time rent collections, invoices, monthly statements, and maintenance history anytime, 24/7.

For Common Areas: The fastest way is to log into your Strata Owner Portal, navigate to “Service Requests,” and submit a new ticket. This tracks your request in real-time and notifies your property manager automatically.

For New Building In-Suite Deficiencies: If you live in a newly completed building, deficiencies within your individual unit are the developer’s responsibility and should be reported directly to them under your New Home Warranty.

Simply log into your Strata Owner Portal, navigate to Service Requests, and submit a request detailing what device you need (remote, key, fob, etc.). Our team will confirm the cost and pickup instructions. Lost or stolen devices should be reported immediately so they can be deactivated.

REMI Realty uses eStrataHub to process all strata document requests quickly and securely. Visit www.estratahub.com to order Form B’s, Form F’s, bylaws, financials, and more.

Each property has its own private, dedicated elevator booking link, which can be accessed through the Strata Owner Portal. Please note that most buildings require elevator reservations to be made 3–7 days in advance. Be sure to review your property’s bylaws for specific requirements regarding booking timelines, security deposits, permitted moving hours, and common area protection.

For urgent issues outside business hours that affect building integrity or resident safety (flooding, elevator entrapments, power outages): Call 604-530-9944 and press 1. Our after-hours emergency team will respond immediately. Non-urgent matters should be submitted through the portal.

All renovations require written approval from your strata council, except for minor cosmetic changes like painting. You must submit a detailed proposal (including plans, timelines, and contractor info) to your strata manager. Always review your specific bylaws before starting any work.

Repairs within a strata unit are generally the owner’s responsibility, except when they involve structural components, the building envelope, common property, or incidental damage (like water leaks) where the total repair costs exceed the strata corporation’s insurance deductible. Specific responsibilities are outlined in your strata’s bylaws.

Yes, BC legislation permits rentals in condos and townhomes for periods of at least 30 days. You must submit a Form K (Tenant Information Form) to strata management within 14 days of the tenancy starting. Owners remain financially responsible for their tenants’ conduct and bylaw compliance.