Strata fees are determined by your Strata Corporation based on the approved annual budget (passed at the AGM) and each unit’s proportionate share (unit entitlement).

Your strata council proposes the budget, and owners vote to approve it at the Annual General Meeting.

Our guarantee: By the 25th of every month.

Our accounting team ensures all financial statements are prepared and available for council review by the 25th of each subsequent month—often earlier.

What’s included:

• Complete income and expense report
• Balance sheet showing all accounts
• Budget variance analysis
• Reserve fund status
• All supporting invoices attached (complete transparency)

Access anytime:
Financial statements are also available 24/7 through your online Strata Owner Portal for council members.

We make paying strata fees easy and convenient:

Option 1: Online Portal (Recommended)

• Safe, secure payment processing
• Payments reflected in your account immediately
• One-time payments or automatic recurring payments
• Set up pre-authorized debit directly from your bank account
• Access 24/7 from any device

Option 2: Post-Dated Cheques

• Mail to our office
• Make cheques payable to your specific strata plan
• Ensure your unit number is noted on the cheque

Mail to:
REMI Realty Inc.
202-8047 199th St, Langley, V2Y 0E2

We recommend using the online portal for instant confirmation and the convenience of automated payments.

The Strata Owner Portal is your 24/7 gateway to everything related to your property—accessible from any computer, tablet, or smartphone.

Access Important Information:

• Financial statements and transaction history
• Meeting minutes and agendas
• Bylaws, rules, and forms
• Building notices and announcements
• Account balance and payment history

Take Action Online:

• Pay strata fees securely
• Submit service requests (keys, parking passes, remotes)
• Report non-urgent maintenance issues
• Book amenity spaces
• Download documents anytime

Real-Time Updates:
Everything is updated in real-time, so you always have current information at your fingertips.

Access Your Portal:
Visit remirealty.ca or contact our office to set up your account.

New owners can register for the Strata Owner Portal in just a few simple steps:

Registration Process:

Option 1: Via Main Website Menu

1. Visit www.remirealty.ca
2. Click the menu icon (top-left)
3. Navigate to Resources
4. Click Owner Information Sheet
5. Complete and submit the online form

Option 2: Via Login Page

1. Go to Login → Strata Owner Login
2. Click the blue “Here” link at the top of the page
3. Complete and submit the Owner Information Sheet

What Information You’ll Need:
To complete registration, have ready:

• Your full legal name
• Strata plan number
• Unit number
• Mailing address
• Email address (for portal login)
• Phone number
• Property closing/purchase date

Processing Time:

• Owner Information Sheets are typically processed within 1-2 business days
• You’ll receive portal login credentials via email
• First-time login requires password setup

Portal Access Includes:
Once registered, you gain immediate 24/7 access to:

• Financial statements and account balance
• Payment history and online payment processing
• Meeting minutes, bylaws, and building documents
• Service request submission
• Amenity booking (if applicable)
• Building announcements and notices

Trouble Registering?
Contact our office for assistance:

• Phone: 604-530-9944
• Email: [email protected]
• Office Hours: Monday-Friday, 9 AM-5 PM

Our administrative team can walk you through the process or manually set up your portal access if needed.

Security & Privacy:
Your portal login is:

• Unique to your unit and email address
• Protected by secure password authentication
• Accessible only by registered owners
• Compliant with BC privacy regulations

New Owners Note: If you’ve recently purchased a unit in a REMI-managed building, portal registration should be part of your move-in process. Many buildings require portal registration to access amenities and services.

The reporting process depends on where the deficiency is located and whether your building is new or established.

For Common Area Deficiencies:
Common areas include hallways, lobbies, elevators, garbage rooms, parkades, building exterior, landscaping, amenities, and all shared spaces.

Reporting Methods:

Strata Owner Portal

• Log into your portal account
• Navigate to Service Requests or Maintenance
• Click Submit New Ticket
• Provide details:
  • Location of deficiency (specific area/floor)
  • Description of problem
  • Photos (if possible—helps with diagnosis)
  • Urgency level (routine vs. urgent)
• Submit ticket

Advantages:

• Ticket tracking (see status updates in real-time)
• Automatic notification to property manager
• Photo upload capability
• Written record of submission and response
• 24/7 submission availability

Urgent Issues (safety concerns, water leaks, etc.): Same-day response during business hours; call 604-530-9944 for immediate attention.

Emergencies: Call 604-530-9944 and press 1 for 24/7 emergency response.

For New Building In-Suite Deficiencies:

Important: Developer Responsibility
If you live in a newly completed building, deficiencies within your individual unit are the developer’s responsibility, not the strata corporation’s.

How to Report In-Suite Deficiencies:

Contact Developer Directly

• Use contact information provided in your purchase documents
• Reference your New Home Warranty certificate
• Submit written notice (email or portal if developer provides one)

When Strata May Be Involved:
The strata corporation (and REMI as property manager) becomes involved when:

• Issue affects common property or other units
• Deficiency relates to building systems (shared HVAC, plumbing stacks)
• Multiple units experiencing same issue

REMI makes it easy to order additional access devices for your unit and common areas.

What You Can Order:

Common Access Items (vary by property):

• Building entrance remotes/fobs
• Parkade gate remotes
• Mailbox keys
• Amenity room keys (gym, party room, etc.)
• Storage locker keys
• Bicycle room fobs/keys
• Pool/hot tub access cards
• Visitor parking passes (temporary or permanent)
• Moving elevator booking keys/fobs

How to Order:

Step 1: Submit Service Ticket via Portal

• Log into your Strata Owner Portal
• Navigate to Service Requests
• Select “key/fob/parking pass” or similar option
• Complete the request form with:
  • Type of device needed (remote, key, pass)
  • Quantity required
  • Reason for request (lost, additional, new tenant, etc.)
  • Your contact information

Step 2: Confirmation & Cost

• Our service team reviews your request within 2 business days
• You receive email confirmation with:
  • Cost per item (varies by device type)
  • Total amount due
  • Payment instructions
  • Estimated delivery/pickup timeframe

Step 3: Payment & Fulfillment

• Make payment through the strata owner portal
• You’re notified when items are ready
• Pickup at building (if on-site management) or REMI office

Lost or Stolen Devices:

• Report immediately to your property manager
• Lost fobs/remotes can be deactivated to maintain building security
• Replacement devices issued with new codes
• Old device cannot be used even if later found

Building Security:
Access devices are tracked by:

• Unit number
• Device serial number
• Activation date
• Owner of record

This ensures proper security management and accountability.

If You Rent Out Your Unit:

• Landlords remain responsible for ordering tenant access devices
• Submit request through your portal
• Costs typically charged to your owner account

Important Bylaws Considerations:
Some buildings have specific rules about:

• Maximum devices per unit
• Visitor parking pass limits
• Time restrictions on pass issuance
• Fees for lost devices (may exceed replacement cost)
• Transfer requirements when selling unit

Review your building’s bylaws or ask your property manager about specific policies.

Alternative Contact Method:
While portal submission is faster and provides automatic tracking, our team can process requests via email as well.

• Email: [email protected]
• Phone: 604-530-9944
• Include: Your name, unit number, building, and specific request

REMI Realty uses eStrataHub, an electronic document delivery service from Access Point Information Canada (APIC), to process all strata document requests quickly and securely.

Available Documents:

• Form F (Information Certificate)
• Form B (Certificate of Payment)
• Meeting minutes (AGM and council meetings)
• Bylaws and rules
• Financial statements
• Insurance certificates
• Depreciation reports
• And more

To Order:
Visit http://www.estratahub.com and follow the simple ordering process.

Elevator reservations are managed through a secure private website for each building.

To receive your building’s reservation link:

• Call: 604-530-9944
• Email: [email protected]

Important: Most buildings require elevator bookings to be made 3-7 days in advance of your moving date.

Please review your building’s bylaws and moving procedures for specific requirements, including:

• Advance notice requirements
• Deposit requirements
• Moving hours and restrictions
• Required insurance certificates
• Common area protection requirements

For urgent issues outside business hours that may affect building integrity or resident safety—such as flooding, elevator entrapments, power outages, or other critical problems:

Call 604-530-9944 and press 1

Our after-hours emergency team will respond immediately to coordinate necessary repairs and protect your property.

Please note: After-hours service is for true emergencies only.

Non-urgent matters can be submitted through the owner portal or addressed during regular business hours.

All renovations require approval from your strata council, except for minor cosmetic changes (i.e. painting, new light fixtures).

Always review your bylaws.

The Approval Process:

1. Review Your Bylaws
Check your strata’s specific bylaws regarding renovations and alteration requirement.

2. Contact Strata Management or Council
Complete the renovation questionnaires and indemnity agreement, submit to your strata manager.

3. Submit a Detailed Proposal
Include:

• Renovation plans and scope of work
• Timeline and schedule
• Contractor information (license, insurance)
• Confirmation of building code compliance

4. Obtain Written Approval
Council will review and may approve, deny, or impose conditions of the renovation request (deposits, specification etc.).
Always obtain written approval before starting any renovation work.

5. Meet All Conditions

• Obtain required permits
• Post renovation permits on the door
• Specific Engineer’s certification, if applicable
• GPR Scan before coring concrete
• Asbestos test for older buildings
• Notify neighbours if required
• Use qualified, licensed contractors
• Confirmation of building code compliance

6. Complete and Notify
Inform the strata when work is complete. An inspection may be required depending on the scope of renovation.

⚠️ Important: Unapproved renovations may result in fines, required restoration to original condition, or legal action.

Repairs within a strata unit are generally the owner’s responsibility, except when they involve structural components, the building envelope, common property, or incidental damage (such as from water leaks or fire) where the total repair costs exceed the strata corporation’s insurance deductible.

Your Bylaws Govern
Specific responsibilities are outlined in your strata’s bylaws and insurance coverage which are posted on the strata owner portal.

Yes, BC legislation permits rentals in condos, townhomes, and detached homes in bareland stratas for rental periods of at least 30 days.

Your Bylaws Govern
Please refer to your strata bylaw which can be downloaded from the strata owner portal.

Requirements:

Form K (Tenant Information Form)

• Must be completed and signed by incoming tenants
• Submitted to strata management within 14 days of the tenancy starting date

Bylaw Compliance

• Tenants must follow all strata bylaws and rules
• Owners remain responsible for tenant conduct
• Age restrictions, pet policies, and other bylaws and rules apply

Rental Restrictions

• Check your specific strata’s bylaws regarding rentals
• Council approval may be required

Landlord Responsibilities

• Provide tenants with current bylaws and rules
• Ensure tenants understand and follow all regulations
• Remain financially responsible for strata fees and damages
• Maintain required landlord insurance

Questions about renting your unit? Review and understand your strata corporation’s bylaws.

Consult with your strata manager if clarification is required.